Frequently Asked Questions
Q. What happens at first visit?
A. First consultation lasts approximately 45 mins. The surgeon will take a full history, examine your pet and then discuss what investigations or treatment options are available, including details of any surgical options. Costs and payment arrangements will also be discussed at this time.
Q. Will my pet come straight in for surgery?
A. Usually routine investigations and/or surgical treatments are carefully scheduled. Our current waiting time is 1-2 weeks, depending on your pet's needs. The surgeon will discuss these details with you at the first consultation. Urgent or emergency cases will be admitted and treated as soon as required. There is a 2-4 week waiting list for total hip replacements at this time.
Q. I have an appointment, but my pet's condition is getting worse - can you see me any sooner?
A. We recommend that you see your primary vet for reassessment. If your vet considers that your pet needs to be seen as an urgent case, they will call us to discuss in more detail.
Q. Can I have a Saturday/evening appointment?
A. We are not open for routine appointments at weekends or in the evenings. However, emergency appointments may be made by your primary vet following discussion with our duty surgeon.
Q. My vet has referred my pet for an operation - Why do I need a consultation first?
A. Surgical treatment involves careful pre-operative assessment, including discussion of all aspects of treatment with the pet's owner. Our surgeons will not be able to advise on the best treatment options until they have examined your pet, and discussed all the details and potential complications with you.